Part 1: The Propagation Effect
It all starts when pending tasks start to accumulate

When the maintenance backlog starts to hold up, only urgent issues are attended, and important preventive maintenance and inspections are skipped. Under this circumstances, your maintenance team will feel the pressure of an ever growing backlog. Failing to properly maintain the facilities and equipment will reduce their expected useful lifecycle and their efficiency, thus increasing the energy and repair costs. As a consecuence, more labor will be needed to compensate for a lack of control which, in turn, will make it difficult for you to adjust the capital budget.

This article series addresses some questions that a maintenance manager should approach when drops in performance challenge the maintenance department operations.


MNT is a CMMS that solves all this problems


How does maintenance get notified about new tasks and updates?

Do you have a centralized place where any update must be notified? What delays does this incur? Do you need other non-technical staff to spread the changes? Does the information need to traverse several messengers?

Would not be there discrepant versions with different data contributed by each one? How will you keep the coherence? E.g. can you tell who added a comment to a task?

Does your non-technical staff act as intermediary of maintenance?

Are your non-technical employees –housekeepers, cooks, gardeners, etc– able to file an issue directly or you set an intermediary? If it is urgent, the person acting as a bridge will have to leave everything to call the maintenance staff inmediatly because your hotel is probably keeping a centralized record.

But what if the intermediary is busy at that time? The person trying to communicate will have to retry, leaving her own duties unattended. Besides this, think of the hotel guests: do they wait aswell?

Are you able to plan and fulfill a preventive maintenance strategy?

Do the procedures adopted by your hotel support maintenance planning and scheduling? Does your hotel use a separate sheet to keep the planned activities and the time at which they must be incorporated in the working sheet?

How do you associate optional parameters, like the due date, protocol or specifications? Even if the planned tasks are timely and diligently included in the working sheet, would not it be at a high cost in terms of time and dedication? Also preventive plans change occasionally.

How about meter reading and measuring? Can you track this?

How can you keep this data structured, ordered and accessible with old fashioned methods? Not to mention metainformation, i.e. the context. It won't be easy to improve the energy efficiency rating of your properties if you cannot report on the consumption and performance of all your facilities and equipments.

But apart from keeping the data themselves, can you timely command the tasks that will make it possible for a quialified maintenance worker to timely take the readings and measurements?

Do you have time to carry some more advanced control activities?

Are not the procedures of your maintenance department painful yet? Try to add a few more activities to track, e.g: classification, material requisitions, inventory and cost management, timetables, schedules and estimations.

Of course, all these data must suit the needs of different departments, groups, agents, etc. in a dynamic fashion: the general manager is interested in different aspects than a workforce member. Now suppose you have multiple properties.


Need to overcome all these difficulties?

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Read Part 2

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See also

Products and services

  • IDM: identities and users.
  • MNT: plant maintenance.
  • Posh: point of sales.
  • FDK: hotel front desk.
  • Cres: central reservations system.
  • WebEn: web booking engine.
  • MProv: materials and provisioning.
  • FooBar: food & beverage.
  • Hermess: messages and alerts.
  • Asma: fixed assets.
  • Fin: finances and accounting.
  • Humar: human resources.
  • HotelFace: facebook booking app.
  • SalMar: sales and marketing.
  • HExped: expedia interface.
  • Bro: broker console.
  • Chas: online chat.