Software for Hotels
Supporting every standard hotel operation

For many years, hotels have been structured around a few standard departments, e.g. front desk, finances, food and beverage, bell staff, housekeeping, maintenance/engineering, etc. The advent of new technologies have both a) brought the opportunity to innovate and grow in unforeseen ways and to improve the hotel activities in those departments, and b) increased the complexity of the many interrelated software and hardware systems.

In this article we list most of the software and hardware systems found nowadays in the hotel industry, aswell as the interrelations between them.

Identidades y cuentas de usuario

Share identities across the organization: employees, clients, providers, etc. and manage SSO (Single Sign-On) user accounts.

  • Publica: usuarios y personas.
See IDM from PYCOH Software.

Front desk

Support guest operations: individual/group folios, check in/out, availability, billing, payments, night audit, housekeeping, keycards.

  • Publica: folios.
  • Consume: usuarios y personas.
See FDK from PYCOH Software.

Point of Sales

Print receives and orders, process payments, post and report transactions, interface with electronic signature, cash drawer, kitchen...

  • Publica: ventas.
  • Consume: usuarios, folios, transacciones, pagos y recetas.
See Posh from PYCOH Software.

Sistema central de reservas

Make reservations, define room types, availability, rates and conditions, interface with distribution channels, send notifications.

  • Publica: reservas, tarifas+disponibilidad y tipos de habitaciones.
  • Consume: usuarios y personas.
See Cres from PYCOH Software.

Web booking engine

Acceptar reservas directas desde la web de su hotel, procesar pre-autorizaciones y depósitos, conectar con un CRS; proporcionar área de cliente.

  • Consume: usuarios, reservas, tarifas+disponibilidad, tipos de habitaciones y pagos.
See WebEn from PYCOH Software.

Mantenimiento de instalaciones

Manage all the maintenance activities: corrective and preventive tasks, assignation, planning and scheduling, measurements, materials.

  • Consume: usuarios, peronas, bienes y horarios.
See MNT from PYCOH Software.

Fixed asset management

Keep track of fixed assets ‒buildings, machinery, appliances, etc, its state and location, depreciation, documentation, regulations, etc.

  • Publica: bienes.
  • Consume: usuarios y registro de transacciones.
See Asma from PYCOH Software.

Finances and accounting

Receive/send data from/to other modules, keep ledgers, create invoices, receipts, deposits, payments; track taxes, generate reports.

  • Publica: registro de transacciones, créditos.
  • Consume: usuarios.
See Fin from PYCOH Software.

Food and beverage

Manage menus, recipes, ingredients, preparation and presentation; publish to PoS and displays, analyze/forecast sales, cost, wastage.

  • Publica: recetas.
  • Consume: usuarios, ventas e inventario.
See FooBar from PYCOH Software.

Human resources

Employee profiles, terms, time and attendance, schedules, cost calculation, taxes, incentives, benefits, complements, vacations, etc.

  • Publica: horarios.
  • Consume: usuarios, personas y registro de transacciones.
See Humar from PYCOH Software.

Materials and provisioning

Manage requisitions, orders, receipts, inventory and RfQ, post to accouting, keep history, see consumption and trends, market lists.

  • Publica: inventario.
  • Consume: usuarios, personas y registro de transacciones.
See M-Prov from PYCOH Software.

Motor de reservas para facebook

Full functionality within facebook page, fans and friends can make direct reservations; see reports and statistics; interface with CRS.

  • Consume: usuarios, reservas, tarifas+disponibilidad, tipos de habitaciones y procesamiento de pagos.
See HotelFace from PYCOH Software.

Marketing and sales

Manage customer profiles, multichannel campaigns, agenda, collect reviews and ratings, make polls, bulk email and SMS, track contracts.

  • Consume: usuarios, GoogleAds y reservas.
See SalMar from PYCOH Software.

Interfaz con Expedia QuickConnect

Seamlessly connect the hotel's reservation system with Expedia and provide enhanced capabilities through a rich user interface.

  • Consume: usuarios, reservas, tarifas+disponibilidad y tipos de habitaciones.
See HExped from PYCOH Software.

Broker console

Let brokers, agents, resellers, touroperators, etc. request or manage allocations, commisions and other conditions, interface with CRS.

  • Consume: usuarios, peronas, reservas, tarifas+disponibilidad y tipos de habitaciones.
See Bro from PYCOH Software.

Online chat service

Integrate a configurable online webchat in your hotel's website to support live communication with various visitors simultaneously.

  • Consume: usuarios y personas.
See Chas from PYCOH Software.

Message center

Snippet and backend to provide configurable messaging, alerts and reminders to all organization members, among individuals and groups.

  • Publica: mensajes.
  • Consume: usuarios y personas.
See Hermess from PYCOH Software.

Payment processor

Supply authorization and settlement services to the hotel in order to reliably and securely complete payment transactions.

  • Publica: transacciones de pago.


Vea también

Productos y servicios

  • IDM: Identidades y usuarios.
  • MNT: mantenimiento de instalaciones.
  • Posh: punto de ventas.
  • FDK: recepción del hotel.
  • Cres: sistema central de reservas.
  • WebEn: motor de reservas web.
  • MProv: materiales and aprovisionamiento.
  • FooBar: bebidas y alimentación.
  • Hermess: mensajes y alertas.
  • Asma: activos fijos.
  • Fin: finanzas y contabilidad.
  • Humar: recursos humanos.
  • HotelFace: app de reservas para facebook.
  • SalMar: ventas y marketing.
  • HExped: interfaz con expedia.
  • Bro: consola de agente.
  • Chas: chat online.